Cambridge BID are continuing to provide our very popular deep-cleansing and jet washing initiative in public/private areas within the BID Area. We also want to make sure the space and area is safe for all that want to enjoy the city.
Anybody who produces waste must by law take responsibility for ensuring it is managed and disposed of correctly. Duty-ofcare requirements for households and businesses are laid out in the Environmental Protection Act 1990.
There are strict rules as to when you can put your rubbish out in Cambridge. It is also imperative that you recognise that when your business closes for the day, there are still likely to be other businesses still trading or about to open.
For information on the services the council can provide for business waste you can contact the Customer Service Centre on 01223 458282 or email wasteandstreets@cambridge.gov.uk. .
For information on the enforcement of business waste requirements you can contact the Enforcement team on streetenforcement@cambridge.gov.uk.
The City Council can arrange one off collections for existing customers. This must be processed by the trade team. Order should be received by email to trade@cambridge.gov.uk
You can report abandoned bicycles by calling the Customer Service Centre on 01223 458282 or by emailing the City Rangers at cityrangers@cambridge.gov.uk. You can also report abandoned bicycle locks to the council in the same way.
You should report Punt Touts to the Safer Communities Team on 01223 457950. The Enforcement Team have 6 Enforcement Officers, whilst they are not a rapid response they have a daily presence in the City dealing with issues such as punt touts, flyposting, litter, and dog fouling.
You can call the Cambridge BID Rapid Response team 07773 369 117 who will arrange to remove any cardboard or debris from the area. This service will also remove bodily fluids, pigeon excrement, and needles. The Cambridge BID Rapid Response Service operate 7 days a week between 8:00am - 11:00am.
If you are concerned about someone sleeping rough you can contact the Community Safety Team at the City Council giving as much detail as you can. They will notify the relevant agencies, who will try to help the person access support and accommodation.
Nuisance and anti-social behaviour associated with rough sleeping, a sleep site or begging area can also be reported to the City Council's Safer Communities Team on 01223 457950 or via email at asbsection@cambridge.gov.uk
The City Council do not have the legal power to demand that a rough sleeper moves on. Only the police can demand that a rough sleeper leaves an area where there is a breach of the peace or evidence of criminal activity.
The City Council will only intervene where there is antisocial behaviour associated with rough sleeping this could include; begging, drug related activity, abusive behaviour, causing an obstruction, leaving litter or hazardous waste around the sleep site, etc. However in order to consider the most affective course of action they will need evidence and information about the nuisance caused and the impact it is having on you , your staff or business. They will not identify you as a complainant without your permission.
If the rough sleeper is causing an obstruction, is aggressive or intimidating towards staff, or you have concerns for their immediate welfare you should report this to the Police on 101 - or 999 if there is a risk of immediate harm to staff or customers.
Welfare concerns about a rough sleeper can be reported to the Cambridge Street & Mental Health Outreach Team on 01223366292 or the City Council on 01223 457000.
Begging is often seen as linked to rough sleeping, but this is not always the case.
You might see people on the street with a sign asking for money to help them pay for accommodation. This is still classed as begging, even if there is no verbal request for money.
Begging is a criminal offence and should be reported to the Police. You can report online or phone 101. The Police may not always be able to attend, however the call will be logged and it will help to build a profile of the issues in that area.
If a beggar enters your premises with the sole intention of begging you should report this to the Police on 101.
If you want to help people on the streets, you can donate to Cambridge Street Aid instead of giving cash. All money donated to the scheme goes to grants for people who are, or have been, on the streets to help them leave the streets behind. Contactless donations points are located across the city, including in the Grand Arcade shopping centre and the Guildhall reception centre.
Launched in November 2016, Cambridge Street Aid is already helping people on the streets to turn a corner. The aim is to encourage people to think about donating their spare change to a charitable fund 'Cambridge Street Aid' rather than to those on the streets, who may be begging or rough sleeping. Encourage your staff and customers to donate to the Street Aid fund rather than give to beggars. Posters, window stickers and leaflets are available for businesses to promote the scheme to their staff and customers. If you would like some please contact the Cambridge BID office on 01223 903300. You can text CAMB16 £3 to 70070 to donate £3.
Deep-cleansing and jet washing of public/private areas within the BID Area
Chewing gum removal
Dealing with pigeon fouling
Targeting ‘grot spots’ and locations impacted by night-time economy
All businesses and organisations.
If you would like to use our rapid response team please contact them on the numbers below 7 days a week between 8-11am.
07773369117
Please let us know if you would like the Cambridge BID to dispatch cleansing operatives to a location within the BID Area.
Becky Burrell on Becky.Burrell@cambridgebid.co.uk – 01223 903300
The Rapid Response team are available to businesses within the BID area for the removal of bodily fluids, broken glass, pigeon fouling and other detritus.
All businesses. We encourage anyone who works in the city to use the service for their place of work or if you see something whilst you are walking around the city.
This is an ongoing project which operate 365 days of the year.
If you would like to use our rapid response team please contact them on the numbers below from 7 days a week between 8am – 11am.
If you would like one of the City Ambassadors to drop off a Rapid Response card to your business, please do let us know.
Contact: 07773369117
Enhanced Cleaning Out of Hours
If you need to report anything outside of the Rapid Response operating hours (8am – 11am) then please visit the Cambridge City Council Streets & Park Maintenance Page on the City Council Website - https://www.cambridge.gov.uk/street-and-park-maintenance
“We called rapid response at 8.40 and he turned up within 6 minutes. He was fast and very polite, he cleaned everything with speed and efficiency. Couldn’t have asked for a better service.”
